Conditions of sale

Prior informations

These terms and conditions of sale apply to all services offered by Mer & Golf Appart-Hotel. The order of services is reserved for users who have read and accepted these terms and conditions of sale in their entirety, as well as the specific terms and conditions for each product and/or service, prior to each order.

In the sense of the present general terms and conditions, according to article L211-2 of the Tourism Code, a tourist package is a service:
> 1° Resulting from the prior combination of at least two operations relating respectively to transport, accommodation or other tourist services not ancillary to transport or accommodation and representing a significant part of the package;
> 2° Exceeding twenty-four hours or including an overnight stay;
> 3° Sold or offered for sale at an all-inclusive price.

Our commercial materials constitute the preliminary offer within the meaning of article R.211-5 of the French Tourism Code. In accordance with article R.211-12 of the said Code, the provisions of articles R.211-3 to R.211-11 are available on our website www.meretgolf.com (at the bottom of this page).

The right of withdrawal does not apply to accomodation according to article L.221-28-12 of the Consumer Code.

The photos are given as examples and are not contractual. If an erratum occurs in our communication supports, it will be communicated to you before booking.

Our aparthotels qualified as "Sea aparthotels" are :
- Mer & Golf Eugénie aparthotel - Biarritz
- Mer & Golf Ilbarritz aparthotel - Bidart
- Mer & Golf Fort Socoa aparthotel - Urrugne
- Mer & Golf Soko-Eder aparthotel - Ciboure
- Mer & Golf Sokoburu aparthotel - Hendaye
- Mer & Golf Le Boucanier aparthotel - Vieux-Boucau-les-Bains
- Mer & Golf Port-Argelès aparthotel - Argelès-sur-Mer
Our aparthotels qualified as "Mountain aparthotels" are :
- Mer & Golf Tourmalet aparthotel - La Mongie
- Mer & Golf Pic du Midi aparthotel - La Mongie
Our aparthotels qualified as "City aparthotels" are :
- Mer & Golf City Bordeaux-Bruges aparthotel
- Mer & Golf City Bordeaux Lac aparthotel
- Mer & Golf City Bordeaux Bassins à Flot aparthotel
- Mer & Golf City Perpignan aparthotel
- Mer & Golf City Île de Nantes aparthotel

RESERVATION AND PAYMENT

ALL RESIDENCES AND APARTHOTELS :

• Specific conditions relating to long stays of 30 nights or more, students, companies, groups, seminars or conferences, events or special rates are set out before booking.
• Up to 31 days before arrival, we accept payment by credit card or bank transfer (bank or postal cheques are also accepted for "sea" and "mountain" aparthotels).
• From 30 days before arrival :
- only credit cards are accepted
- the total cost of the stay must be paid at the time of booking (except for ‘City’ aparthotels).
• In the case of a non-cancellable, non-refundable price offer, the total amount of the stay must always be paid at the time of booking.
• Bank and postal cheques are not accepted at the place of stay as payment for our services. Cash payments are accompanied by a deposit to be paid on arrival. 500€ banknotes are not accepted.
• If you wish to pay the balance by ANCV holiday vouchers, you must let us know as soon as you book (ANCV holiday vouchers must be sent by registered post. In the event of a change or cancellation, the amount will be retained for a subsequent stay and will be deducted from the new amount to be paid).

PAYMENT CONDITIONS FOR RESERVATIONS IN ‘SEA’ AND ‘MOUNTAIN’ APARTHOTELS :

• At the time of booking, you must pay a deposit of 30% of the total cost of the stay and the total cost of any insurance taken out.
• The balance must be paid no later than 30 days before the start of your stay. If the balance is not paid by the due date and after unsuccessful reminders, the booking is considered to be cancelled and the cancellation conditions defined below will apply.
• If the reservation is made less than 30 days before arrival, the full amount of the stay must be paid.

PAYMENT CONDITIONS FOR RESERVATIONS IN ‘CITY’ APARTHOTELS :

- Hotel formula :
• Reservations are guaranteed until 6 p.m. on the day of arrival by credit card.
In the event of arrival after reception has closed, the amount for the 1st night will be deducted by us on the day of arrival.
• The balance will be paid by the customer the following day.

- Residential formula :
• On booking, you pay a deposit of 30% of the total cost of your stay and the total cost of any insurance taken out.
• The balance will be paid on arrival before the keys are handed over using the card used for the booking.

FOR STUDENT, LONG-TERM, CORPORATE, GROUP CONTRACTS (more than 10 flats) :

Specific conditions apply. These special conditions of sale are communicated with the contract.

PAYMENT IN 3 OR 4 INSTALMENTS FREE OF CHARGE :

• Conditions of Eligibility :
Payment in 3 or 4 instalments is available for orders with a minimum value of €400 and a maximum value of €5000 including VAT.
This service is reserved for customers residing in mainland France.
By using this service, the customer must first read and accept the General Terms and Conditions of Sale. Mer et Golf Appart-Hôtel agrees to grant credit in accordance with article L312-46 of the French Consumer Code. If Mer et Golf Appart-Hotel agrees to grant credit to the client, the amount will be paid by credit in accordance with article L312-45 of the Consumer Code.
Payment is not valid for long stays, corporate stays or student accommodation.

• Payment methods :
Payment in instalments is made by credit card or bank transfer. Customers must provide valid and up-to-date credit card details.
The first instalment is debited when the order is placed. Subsequent instalments are deducted automatically or must be paid by bank transfer according to the following schedule :

Payment in 3 instalments:
1st instalment: [when the order is placed].
2nd instalment: [to be agreed with the director/receptionist].
3rd instalment: [to be agreed with the director/reception].
The third instalment must be paid no later than 30 days before the start of the holiday for
Sea & Mountain’ Appart-Hotels.

Payment in 4 instalments:
1st instalment: [when the order is placed].
2nd instalment: [to be agreed with the director/reception].
3rd instalment: [to be agreed with the director/reception].
4th instalment: [to be agreed with the director/receiver].
The fourth payment is due no later than 30 days before the start of the holiday for
Sea & Mountain’ Appart-Hotels.

• Default of payment :
In the event of non-payment or failure to comply with the payment deadlines for any of the instalments, the total amount outstanding will fall due immediately.
In the event of non-payment of the sums requested within the time limit set out in the above paragraphs, Mer et Golf Appart Hôtel will not be obliged to maintain the reservation and may claim compensation under the same conditions as those set out in the ‘Cancellation of stay’ article.
Any person who has not paid for a stay will not be able to re-register without first clearing their account.

• Fraud prevention :
We reserve the right to check the authenticity of the information provided by the customer and to request additional proof if necessary.
Any attempt at fraud or misrepresentation will be reported to the relevant authorities.
In the event of suspected fraud, we reserve the right to refuse or cancel an order without prior notice.

• Confidentiality and Data Security :
Payment information is treated securely and confidentially.
We use advanced security protocols to protect our customers' personal data and payment information.

• Cancellation :
In the event of cancellation of the order by the customer before full payment, we will apply the ‘cancellation of stay’ conditions of our general terms and conditions of sale.
The payment in instalments service may be terminated by our company if the customer fails to comply with the conditions.

• Contact and support :
If you have any questions or require assistance concerning the payment in instalments service, please contact our customer service department at the following address: commercial@meretgolf.com

PRICES AND CONDITIONS

Our prices are in euros, inclusive of all taxes at the current VAT rate. They are subject to change without prior notice during the season in the event of a price increase imposed by service providers or by government decision (increase in VAT).

The discounts mentioned apply only to accommodation. Special offers during the season are neither retroactive nor cumulative.

Our prices include the provision of the accommodation according to the number of nights booked, charges (water, electricity and heating), bed linen, towels according to conditions at your discretion, television and Wifi access.

Our prices do not include the tourist tax (according to the rate in force at the date of the stay) and the compulsory deposit to be paid on the spot, and any other additional services offered as an option.

Accommodation is provided for a set number of occupants which cannot be exceeded. A small child or baby is considered as a full occupant.

SPECIAL REQUESTS

Special wishes are taken into account, but are never guaranteed.

We offer you a "guaranteed preferential location" paying option for the accommodation that best meets your expectations, depending on availability at the time of booking : orientation, view, floor, etc.

Accommodation equipped for people with reduced mobility must be requested in advance and a full description of the facilities provided must be validated before the reservation is confirmed.

SUPPLEMENTARY SERVICES

Requests for services complementary to accommodation are subject to a supplement and are satisfied within the limits of available stocks.
We advise you to book them before arrival (garage, baby kit, final cleaning, breakfast, ski passes and equipment, etc.)

PETS

Domestic animals are accepted (on presentation of an anti-rabies certificate and an attestation of aptitude for possession in the case of categorized dogs) for a fixed price per animal, payable during your reservation or on arrival.They are allowed, kept on a leash in the common areas, but are prohibited near swimming pools, playgrounds and dining areas.

INSURANCE

We strongly recommend that you take out our optional insurance with Areas Policy no. 102 92 73 underwritten by the broker Gritchen Affinity. Our insurance covers many cases including cancellation, interruption of stay, repatriation assistance, snow insurance, late arrival...

It must be taken out at the time of booking and cannot be reimbursed under any circumstances. In case of subscription, the guarantees of the contract are valid as of right and start from 30 days of the arrival.

All participants must be personally insured for personal liability against personal risks or risks caused to a third party (theft, loss, fall, accident...).

All the details concerning the guarantees and the procedure for declaring claims are available on our website or on request.

CANCELLATION OF STAY

If you are forced to cancel or modify your stay, immediately notify the aparthotel concerned by telephone or e-mail as soon as you are aware of the situation, then by sending a registered letter, postmarked as proof of posting, and determining the following fixed-rate compensation for cancellation of your stay :

NON CANCELLABLE, NON REFUNDABLE RATE :

• 100% of the total amount of your booking for a non-cancellable, non-refundable rate if you cancel from the day after booking. Reservations may be postponed once.

FLEXIBLE RATE - “SEA” AND “MOUNTAIN” APARTHOTELS :

In the event of cancellation, even under a Flexible rate, the insurance policy taken out is non-refundable for any reason whatsoever.
• For "7 nights & +" stays :
- Your deposit, i.e. 30% of the total cost of your booking, if you cancel between 30 and 21 days before your scheduled arrival date.
- 50% of the total cost of your booking if you cancel between 20 and 8 days before your scheduled arrival date.
- The full amount of your booking if you cancel 7 days or less before your scheduled arrival date, or in the event of a no-show.
• For stays from 2 to 6 nights :
- The full amount of your booking if you cancel 4 days or less before your scheduled arrival date, or in the event of a no-show.

FLEXIBLE RATES - “CITY” APARTHOTELS :

• Hotel formula (1 to 29 nights) : Cancellations without charge can be made up to 6 p.m. on the day of arrival.
After 6 p.m. or in case of no-show, the first night is charged and non-refundable.

• Residential formula (4 to 29 nights) : Your deposit, i.e. 30% of the total cost of your booking, if you cancel from the day after your booking or in the event of a no-show.

FROM 30 CONSECUTIVE NIGHTS : special conditions apply depending on the rental contract.

STUDENTS AND LONG-TERM GUESTS : 1 month's notice and conditions are set out in the rental contract.

CHANGE OF STAY

Any modification of the file (dates, duration or place of stay, type of accommodation, additional services, etc.) is subject to availability before arrival and to the resulting price update.
A fee of 15€ per modification will be charged.
A reduction in the length of your stay is considered as a partial cancellation.
With the prior agreement of Mer & Golf, the contracting party may transfer his stay to a third party who strictly meets the same conditions.
An extension of the stay is subject to our agreement on site. An interrupted or shortened stay, the non-consumption of invoiced additional services and cancellation insurance, if taken out, shall not give rise to any reimbursement.

ARRIVAL & DEPARTURE

In the absence of full payment for the stay, the keys cannot be handed over.
The address, contact details, closing times and days of the reception are shown on our confirmations.
It is imperative to respect the arrival and departure times stipulated or to contact the aparthotel before arrival to report any delay or setback.
Failure to do so will result in the keys not being handed over and no compensation will be given for any additional accommodation costs.
An individual police form pre-filled with the booking details and kept for 6 months must be completed and signed on arrival by all non-French nationals, failing which the accommodation will not be made available (decree dated 1 October 2015).
The tourist tax per person over 18 years old and per night consumed must be paid at the end of the stay.

EQUIPMENT TYPE AND guaranty

The deposit is a lump sum per accommodation and per stay. It is returned at the end of the stay after inventory of fixtures and inventory of the accommodation.

Any possible default, damage, deterioration, broken element, cleaning not carried out, unpaid services, loss of keys to the accommodation... can be invoiced and deducted from the deposit at the end of the stay or within 8 to 30 days.

The accommodation must be returned in perfect state of cleanliness by its own means or by subscribing to the final cleaning option.

MINORS

Our residences do not depend on a Holiday and Leisure Center within the meaning of decree n ° 2002-883 of May 3, 2002.
We can cancel the reservation at any time or refuse access to the apartment to all minors under 18 years old without a minimum of one adult.

RESPONSIBILITY-PRESCRIPTION

The rental in a Tourist Residence, with its standards and classification on which we depend, does not fall within the framework of the responsibility of hoteliers (article 1952 of the Civil Code). Consequently, Mer & Golf cannot be held responsible for the loss, omission, theft or damage of personal belongings in its aparthotels, whether in the apartments, car parks or common areas. It is the responsibility of the residents to respect the internal regulations.

The statute of limitations for sums due in respect of services sold by Mer & Golf does not fall within the scope of the hotel statute of limitations (article 2272 of the Civil Code). As an exception to article 2244 of the Civil Code, the sending of a registered letter by Mer & Golf to any debtor client interrupts the statute of limitations applicable in such matters.

LOCAL INFORMATIONS

It may happen in the immediate vicinity that work is being undertaken or activities or events are being organised.

The weather conditions may disturb or even lead to the early closure of certain activities in the resort. Mer & Golf cannot be held responsible in any case.

The information concerning the activities of the resort or its surroundings is given as an indication. The Tourist Office of your place of stay will provide you with all the information you may require during your stay.

A case of force majeure, i.e. any event external to the parties that is both unforeseeable and insurmountable, making it impossible for either party to perform all or part of the obligations provided for in the contract, cannot lead to a cancellation without charge if the planned Mer & Golf service is provided on site.
Force majeure has the effect of suspending the execution of the Parties' obligations, with the Parties bearing the costs incurred by them. The company operating the residence may not be held responsible for any consequences and effects arising from this and may then be obliged to modify its services partially or totally (partial or total closure of a site or a common facility, etc.) without the Co-contractor being able to claim any compensation.

CLAIMS

Any failure in the execution of the contract, any shortcoming, damage or breakage noted on arrival must be reported immediately to our teams on site so as not to suffer the consequences throughout the stay.

On return, any complaint relating to a stay must be sent by e-mail to the aparthotel concerned. If the customer fails to reach an amicable solution within 60 days of contacting customer service, he/she may have recourse to a mediator. The consumer must contact the CMAP using the form available on the CMAP website (www.cmap.fr), by e-mail (consommation@cmap.fr) or by post (CMAP - Service Médiation de la consommation, 39, avenue F.D. Roosevelt, 75008 PARIS).

PERSONAL DATA

Data is collected and processed for the purposes of managing your stay (including booking operations, follow-up, payment, satisfaction assessment and information).

For use for commercial prospecting and profiling purposes, we ask for your consent in compliance with RGPD rules.

In accordance with the provisions of the French Data Protection Act of January 6, 1978, you have a right of access to your data, a right of modification, deletion and a right to limit their processing, which you may exercise by sending us an e-mail to contact@meretgolf.com or a letter stating your surname, first name and postal address to:
Mer & Golf Appart-Hôtel - Service Relations Clients - CS 40256 - 33 525 BRUGES Cedex - FRANCE.

For more information about the collection, processing and storage of personal data by Mer & Golf Appart-Hôtel, please go to the Legal Noticessection.

GENERAL TERMS OF SALES

In accordance with article R.211-12 of the Tourism Code, the brochures and travel contracts offered by travel agents to their clientele must contain in full the following general conditions from articles R.211-3 to R. 211-11 of the Tourism Code.

RESERVATION AND PAYMENT

PRICES AND CONDITIONS

SPECIAL REQUESTS

SUPPLEMENTARY SERVICES

PETS

INSURANCE

CANCELLATION OF STAY

CHANGE OF STAY

ARRIVAL & DEPARTURE

EQUIPMENT TYPE AND guaranty

MINORS

RESPONSIBILITY-PRESCRIPTION

LOCAL INFORMATIONS

CLAIMS

PERSONAL DATA

GENERAL TERMS OF SALES

ARTICLE. R.211-3

ARTICLE. R.211-4

ARTICLE. R.211-5

ARTICLE. R.211-6

ARTICLE R.211.7

ARTICLE. R.211-8

ARTICLE. R.211-9

ARTICLE. R.211-10

ARTICLE. R.211-11

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