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FAQ
To make sure you are well informed before you come to a residence or a apartment-hotel Mer & Golf, in this section, you will find our answers to the following questions frequently asked questions.
PRACTICAL INFORMATION COVID :
- 1. Is a "vaccine" or "sanitary" pass necessary to stay in a Mer & Golf aparthotel?
NO. The "vaccine" / "sanitary" passes are no longer mandatory since March 14, 2022.
The French government has decided to abolish these obligation due to the improvement of the health situation in France.
- 2. Is it necessary to wear a mask in Mer & Golf Aparthotels
NO. The wearing of a mask is no longer mandatory since March 14, 2022.
The French government has decided to abolish this obligation (except in public transport and health institutions) due to the improvement of the sanitary situation.
However, we remind you that the mask and the distancing remain essential elements in the prevention of COVID.
- 3. Can the services available in our residences be affected by the health context?
The services and facilities that we usually provide are available again since March 14, 2022.
However, in compliance with health recommendations, some of them (breakfast, sauna, steam room and fitness room) may still be subject to specific organization, in particular :
> In our La Mongie aparthotels : the sauna, steam room and fitness room are accessible only upon prior reservation (subject to availability)
> In our Hendaye and Argelès-sur-mer aparthotels : Breakfast is offered, upon reservation, in a "take-away (in the accommodation)" format (whereas it is usually served in a breakfast room in the form of a buffet).Do not hesitate to consult the residence of your choice for more information.
- 4. What will happen in the event of new government announcements related to the health context?
In the event of new government directives affecting your stay, we will inform you of our new reservation and stay conditions.
However, you benefit from our "COVID GUARANTEED REFUND" offer 1) (for a next stay in 2022) in case of cancellation of your stay (until the day before your arrival) without charge, for one of the two reasons listed below :
• 1. Travel restrictions (origin or destination: ex : border closure, ban on travel to the vacation destination, "100 km radius" type travel restrictions, national, regional, departmental or communal confinement)
• 2. Sea & Golf establishment forced to close
For all other cases, we strongly recommend that you subscribe to our all-cause insurance including the Covid extension :Discover our insurance
ANSWERS TO THE MOST FREQUENTLY ASKED QUESTIONS :
- What are the arrival times at the residences ?
We welcome you on the day of your arrival:
- From 5 p.m. for weekly stays (7 nights or more)
- From 3pm for short stays (1 to 6 nights)
Reception times vary depending on the residence &and the time of year.
To find out how late you can arrive,contact the residence reception where you wish to stay. - What time do the flats have to be vacated?
- For weekly stays (from 7 nights) :
Your flat must be vacated by 10 am. - For short breaks (1 to 6 nights) :
Your flat must be vacated by 11am.
- For weekly stays (from 7 nights) :
- Is it possible to check out outside reception hours?
- Yes. All you have to do is contact reception who will tell you how to proceed.
- Do I need to bring my own sheets and towels and clean up at the end of my stay?
- For a short stay (1 to 6 nights)
- Bed linen and 2 sets of towels are included, beds are made on arrival and final cleaning is included (except kitchen area and crockery).
- Extra towel kits can be hired for more than 2 people. - For a weekly stay (7 nights or more)
-Rental includes bed linen.
- If you would like your bed made up on arrival, towels and final cleaning (except kitchen area and crockery), consider the "Confort +" package. - If I want to do the housework, do I have to wear cleaning products?
- Cleaning kits are on sale at reception.
- For a short stay (1 to 6 nights)
- Do the residences have car parks?
- Yes, all aparthotels Mer & Golf have a car park.
Depending on the residence, you may be able to book a covered pitch (to be reserved before your arrival).
- Are the flats in the residences adapted for people with reduced mobility?
- Yes, some of them are.
We invite you to contact the establishment's reception where you would like to stay for more information.
- Yes, some of them are.
- Are the flats equipped for babies?
Yes, the residences can provide you with the following services, subject to prior reservation:
- Baby cots (for children aged 0 to 2 years, standard NF EN 716) with fitted sheet
- Baby chairs (from 6 months).
- Are cats and dogs accepted?
Yes, pets are allowed under the following conditions :
- Rate : 6 € per animal / night, 40 € per animal / week
- Anti-rabies certificate required
- Pets must always be kept on a lead in the residence.
- Can residences accommodate unaccompanied minors?
- Our Residences are not part of a Holiday and Leisure Centre within the meaning of Decree no. 2002-883 dated 3 May 2002, and are not authorised to provide group or individual holidays outside the family home for minors under the age of 18, unaccompanied by their legal guardians.
- We may refuse access to the flat to any unaccompanied minors under the age of 18 and cancel their holiday immediately.
- Is television included?
- Yes, in all residences and for any length of stay.
- How can I meet other holidaymakers?
- At the welcome drinks organised once a week in each residence.
Please ask at reception for the days, times and locations of each reception.
- MAre my bank details protected if I book my holiday on the www.meretgolf.com website?
- Yes. To guarantee your security and ensure complete confidentiality, the bank details entered on our booking channel are kept confidential (https://www.secure-hotel-booking.com/mer-golf-residences/2VGG ) are automatically encrypted using the SSL 128-bit encryption protocol.
In addition, the booking system is hosted in a secure server environment equipped with biometric security, firewalls and other advanced technologies to prevent interference and intrusion.
- How can I make sure that my online booking has been taken into account?
- Once you have confirmed your order online on the www.meretgolf.com, you will immediately receive an order confirmation email at the email address you have provided.
- In addition, you will receive a letter, sent to the address you have given us, within the following week at the latest, confirming the booking of your stay.
- If you do not receive any of these items, please do not hesitate to contact the residence reception within from which you wish to stay to confirm your booking.
- How do I make special requests when booking?
- When you book a holiday online on the www.meretgolf.com, you can enter the following in the field « special requests » (just before the payment stage), additional wishes : ex : reservation of the Baby Kit, the « Comfort + », a parking space...
- I've already booked: Can I add more options?
- Yes. To do this, simply contact the residence concerned.
- How do I cancel a booking, and under what conditions?
- Reservations can be cancelled via the "My reservation" of our website.
However, some cancellations may incur charges.
To find out more, please refer to Terms and conditions of sale Mer et Golf. - After my stay, who should I contact if I have any questions, comments or suggestions?
- Visit our website www.meretgolf.com > go to « contact » > sub-heading « Send us a comment, opinion or suggestion ».
Your comments will be sent directly to the Customer Relations Department Mer et Golf.
- Is a deposit required?
- Yes, in all residences "Mer" et "Montagne", On arrival, you will be asked to pay a deposit of €200.
- For apartment hotels Mer & Golf City :
- For a stay of between 1 and 4 nights, a credit card pre-authorisation for the value of the first night.
- For stays of 5 to 29 nights, a deposit of €200 is required.
You will be given an inventory sheet listing everything you have at your disposal in the flat.
On arrival, it is important that you check the general condition of your accommodation and the inventory of equipment and linen, and that you mention any defects or missing items before initialling the document.
The deposit will be returned to you after you have paid for any ancillary services consumed on site, the flat has been inspected and compensation has been deducted for any damage, breakages, deterioration, unpaid services and loss of flat keys. - Are the promotional offers communicated by Mer & Golf cumulative, retroactive and unlimited?
- Unless otherwise stated, all our promotional offers are non-retroactive and non-cumulative and apply to a limited number of flats.
