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- COVID : Guaranteed refund* and latests informations :
Updated on March 17, 2022
Find below the latest information about the COVID-19 and the Mer & Golf commitments to ensure you a serene reservation and stay :
In order for you to be even better protected, we have specially negotiated for you a "Covid extension" insurance in addition to our usual "all causes" insurance (illness, death, loss of employment, repatriation assistance, interruption of stay, late arrival).
Our new insurance (including the COVID extension) is valid for any subscription from February 25, 2022 and is highly recommended for the participants of the stay, but also in connection with their relatives in order to prepare for any unforeseen event !
2 > Enhanced Sanitary Protocol :
Our priority is to welcome you in complete safety.
To this end, the Mer & Golf Appart-Hotel group deploys strict sanitary measures.
In accordance with government recommendations, our reinforced sanitary measures ensure a high level of hygiene and safety.
Discover ourEnhanced Sanitary Protocol
3 > Practical informations :
NO. The "vaccine" / "sanitary" passes are no longer mandatory since March 14, 2022.
The French government has decided to abolish these obligation due to the improvement of the health situation in France.
NO. The wearing of a mask is no longer mandatory since March 14, 2022.
The French government has decided to abolish this obligation (except in public transport and health institutions) due to the improvement of the sanitary situation.
However, we remind you that the mask and the distancing remain essential elements in the prevention of COVID.
The services and facilities that we usually provide are available again since March 14, 2022.
However, in compliance with health recommendations, some of them (breakfast, sauna, steam room and fitness room) may still be subject to specific organization, in particular :
> In our La Mongie aparthotels : the sauna, steam room and fitness room are accessible only upon prior reservation (subject to availability)
> In our Hendaye and Argelès-sur-mer aparthotels : Breakfast is offered, upon reservation, in a "take-away (in the accommodation)" format (whereas it is usually served in a breakfast room in the form of a buffet).
Do not hesitate to consult the residence of your choice for more information.
In the event of new government directives affecting your stay, we will inform you of our new reservation and stay conditions.
However, you benefit from our "COVID GUARANTEED REFUND" offer 1) (for a next stay in 2022) in case of cancellation of your stay (until the day before your arrival) without charge, for one of the two reasons listed below :
• 1. Travel restrictions (origin or destination: ex : border closure, ban on travel to the vacation destination, "100 km radius" type travel restrictions, national, regional, departmental or communal confinement)
• 2. Sea & Golf establishment forced to close
For all other cases, we strongly recommend that you subscribe to our all-cause insurance including the Covid extension :Discover our insurance
The safety of our clients and staff remains our priority...
Mer & Golf adapts to ensure that your holidays are 100% stress-free!
1) Our "COVID GUARANTEED REFUND" offer :
> Is applicable to stays made in 2022.
> Is not retroactive.
> Does not apply to people who do not have a health pass at the time of the stay : What is the "Health Pass"?
> The possibility of reimbursement is not applicable to holders of a voucher issued by us in the framework of the ordinance 2020-315 of 25 March 2020.
> The health context does not constitute a case of force majeure as it is known and official since March 1st 2020.
> Mémo : we accept ANCV holiday vouchers in payment of your stay (to be specified at the time of booking).